The public has influence over MBTA projects and decisions. The folks at the MBTA want to hear what you think about their process, from planning and design to construction and policy.

They are developing a new Public Engagement Plan to guide their standards and goals for rider outreach. The plan is designed to ensure that public engagement on mass transit is inclusive and effective across a diverse rider base. The MBTA is now seeking the input of riders, the public, and all stakeholders before a new plan is finalized. This meeting is an opportunity to express your thoughts in person.

The Public Engagement Plan attempts to outline:

• Why engaging the public is important
• The principles for how the MBTA will reach out to the public
• Its goals for responsible and thoughtful outreach
• The types of events held for the public, including meetings, workshops, and hearings
• The organization's responsibility to ensure access and accommodations so all may participate

The plan is also part of a commitment to ensure the civil rights of the public, as encompassed in the Civil Rights Acts, the Americans with Disabilities Act and numerous other state and federal laws.

The MBTA hopes to hear from traditionally underrepresented populations—at all times, but also specifically about its draft plan. These populations include, but are not limited to, low-income individuals, people of all races, ethnicities and national origins, the elderly, the disabled, those with Limited English Proficiency, veterans, non US-citizens and the LGBTQ community.

Invitation to Comment

If you would like, you are invited to review the draft plan and give feedback about your experiences with the MBTA's public engagement.

You can leave comments and suggestions right inside the draft. Your responses will help make revisions to improve the plan and carry out comprehensive and inclusive public engagement efforts at the MBTA. 

Check back here for translated versions, which will be posted soon.

Interested in just leaving feedback about the MBTA’s public engagement?

Say what you think

Please submit all feedback by Friday, March 20, 2020, at 5 PM.

For more information, please click here.