“The T should be spending much, much more on communications. Compared to other transit authorities, the T spends significantly less on marketing,” Thompson said. “That’s probably why the public feels like they aren’t getting the information they need.”

State Rep. William Straus, chairperson of the joint committee on transportation; Stacy Thompson, executive director of the LiveableStreets Alliance; and Jarred Johnson, executive director of TransitMatters, join us to make sense of how recent events might affect the agency and riders' experience moving forward.

In the meantime, Catherine Gleason, Public Policy Manager at LivableStreets Alliance, wants the T to offer fare-free days or discounted fares to riders who have to endure the longer wait times and safety concerns.

Stacy Thompson, executive director of LivableStreets Alliance, a public transportation advocacy group, said low-income fares aim to keep money in the pockets of people who need it most, and eliminating bus fares can boost ridership and make service more reliable by reducing the time it takes people to board.

While riders are enduring reduced service and longer waits for trains, Stacy Thompson, executive director of LivableStreets Alliance, a public transportation advocacy group, said the T should be offering discounted fares and fare-free days, as well as increased commuter rail and ferry service.